Return and Refund Policy

Thank you for shopping with our store. We want you to receive your order in good condition. Please read the following Return and Refund Policy carefully before placing an order.

1. Eligibility for Return and Refund

We accept returns and provide refunds only when the product is damaged or broken when received.

Returns or refunds will not be accepted for:

• Change of mind or personal preference.

• Incorrect size or color selected by the customer.

• Products that have been used, modified, or damaged by the customer.

• Minor packaging damage that does not affect the product itself.

• Any reason other than the product being damaged or broken upon delivery.

2. Unboxing Video Is Mandatory

For any damaged or broken product claim, the customer must record a continuous unboxing video while opening the package.

The video must clearly show:

• The unopened package before opening.

• The package label/order details.

• The complete opening process.

• The product and the damage or breakage clearly visible.

Without a valid unboxing video, we may not be able to approve a return or refund claim.

Please keep the original packaging and product until the claim has been reviewed and resolved.

3. Same-Day Notification Required

If you receive a damaged or broken product, you must inform us on the same day that you receive the order.

Please send your complaint and the required unboxing video to:

Email: support.smartchoize7@gmail.com

Your email should include:

• Order number

• Customer name

• Contact details

• Clear photographs of the damaged/broken product

• Complete unboxing video

• A brief description of the issue

Claims submitted after the same day of delivery may not be eligible for a return or refund.

4. Review and Approval

After receiving your claim, our team will review the provided information, photographs, and unboxing video.

If the claim meets the requirements of this policy, we will inform you about the next steps for the return or refund.

We reserve the right to reject claims that do not meet the conditions stated in this policy, including claims without a valid unboxing video or claims reported after the required time period.

5. Refund

If your damaged or broken product claim is approved, the refund will be processed according to the applicable payment method and our processing procedures.

The time taken for the refund to appear in your account may depend on your payment provider or bank.

6. Contact Us

For any questions regarding damaged or broken products, please contact us at:

Email: support.smartchoize7@gmail.com

Important: Please do not send a return shipment before receiving instructions or approval from our support team.

By placing an order with our store, you acknowledge and agree to the terms of this Return and Refund Policy.